User Agreement

1. Overview of the Platform

• Botpool is an online marketplace connecting Clients with Freelancers.
• We facilitate introductions, communication, and payment processing but are not a direct party to Service Contracts.
• Each User is responsible for complying with this Agreement and applicable laws.

2. Eligibility and Account Registration

• You must be at least 18 years old and legally able to enter into contracts.
• You agree to provide accurate and updated information when registering.
• You are responsible for maintaining confidentiality of your account.
• Botpool may suspend or terminate accounts that provide false information, engage in fraud, or violate these Terms.

3. User Roles

• Clients: Post or request services, review proposals, and pay for completed work.
• Freelancers: Offer services, submit proposals, and deliver work as agreed.
• Users may act as both Clients and Freelancers under one account.

4. Service Contracts

• Clients and Freelancers enter binding Service Contracts when terms are agreed.
• Botpool is not responsible for enforcing contract terms, except for facilitating dispute resolution.
• Changes must be mutually agreed in writing via the Platform.

5. Payments and Fees

• All payments must go through Botpool.
• Clients pay in advance or by milestones.
• Freelancers agree that Botpool deducts a service fee (currently 10%) before release.
• Botpool may temporarily hold funds to reduce fraud or disputes.
• Circumventing the payment system is prohibited and may result in termination.

6. Ownership and Intellectual Property

• Upon full payment, Clients obtain rights to final deliverables.
• Freelancers retain ownership of pre-existing tools or methods.
• Custom licensing terms may be agreed in writing.
• Botpool may use anonymized examples for marketing unless opted out.

7. Conduct and Prohibited Uses

You agree not to:

• Use Botpool for illegal, harmful, or fraudulent activity.
• Harass, abuse, or discriminate against others.
• Submit false information or misrepresent identity/skills.
• Circumvent payments by working outside Botpool.
• Post harmful, offensive, or infringing content.

8. Cancellations, Refunds, and Disputes

• Clients may cancel before work begins; refunds are subject to review.
• If Freelancers fail to deliver, Botpool may issue refunds.
• Parties should attempt direct resolution first.
• If unresolved, Botpool may issue a binding decision within the Platform.

9. Confidentiality and Data Protection

• Clients and Freelancers must keep information confidential.
• Botpool processes personal information as outlined in our Privacy Policy.
• Data may be processed in multiple jurisdictions using third-party providers.

10. Termination of Accounts

• You may close your account anytime.
• Botpool may suspend/terminate accounts for violations or fraud.
• Termination does not affect existing obligations, including payments owed.

11. Limitation of Liability

• Botpool provides the Platform “as is” with no guarantees.
• We are not responsible for quality, safety, or legality of Services.
• Liability is limited to fees paid to Botpool in the past 6 months.
• We are not liable for indirect damages or lost opportunities.

12. Governing Law and Disputes

This Agreement is governed by the laws of the United States.

13. Changes to This Agreement

Botpool may update this Agreement periodically. Significant changes will be notified, and continued use indicates acceptance of updated terms.

14. Entire Agreement

This Agreement, together with our Privacy Policy, represents the entire understanding. If any provision is found invalid, the rest remain enforceable.

15. Contact

For questions or concerns, contact:
Botpool Legal Team
Email: support@botpool.ai