AI Customer Support Chatbot — Web + WhatsApp, Governed (Claude + n8n, no hallucinations)

About this Gig

I build AI customer-support agents that answer from YOUR real data — order status, shipping, returns, policies, FAQs — and escalate to a human on the hard cases, so the agent never guesses or invents facts. It proposes; a human approves anything that touches money or changes an order. Governed by design. What you get: • A support agent on web chat and/or WhatsApp, grounded in your store / help-desk / FAQ data • Smart escalation to a human when it's unsure or the request is sensitive (refunds, order changes) • Built on n8n + Claude — reliable in production: error handling, retries, no hallucinated answers • Fully yours to own and edit: your accounts, your data, full documentation, no black box Try live examples yourself: • Customer-support agent: https://noorflows.com/agents/customer-support-agent/ • WhatsApp-style support bot: https://noorflows-chat-agent.syed-noor760.workers.dev Ideal for Shopify/ecommerce stores and service businesses drowning in repetitive "where's my order / what's your policy" tickets who want automation that's accurate and safe — not a bot that lies.

Requirements

To start I'll need: • Your FAQs and policies (returns / refunds / shipping) and any help docs the agent should answer from • Which channels you want: website chat, WhatsApp, or both • Access (or a test account) to your store / help-desk / CRM — e.g. Shopify, Gorgias, Zendesk — for order lookups • 10–20 example past customer questions, if you have them, so I can tune accuracy • Your escalation rule: who or where a conversation should hand off to a human

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