I will build an autonomous AI support agent and ticketing system

About this Gig

Stop losing leads to slow response times and basic, frustrating chatbots. I engineer and deploy autonomous AI support agents that actually resolve complex customer issues. My systems go beyond simple Q&A; they utilize strict LLM tool-calling to interact directly with your database, fetch user records, and execute tasks without human intervention. What makes my architecture different is the emphasis on reliability. I build stateful memory using robust Mongoose schemas that remember context across long conversations, and I implement enterprise-grade fallback handlers that gracefully route stuck conversations to human operators via live WebSockets. Everything features zero hallucinations through strict prompt engineering and JSON-enforced outputs. You can interact with my live production support console right here to see the architecture in action before you buy: https://zigshaw-support.vercel.app/

Requirements

To get started, I will need a brief overview of your current customer support workflows, access to any knowledge base documentation you want the AI to learn, and details about the database or APIs you need the agent to connect with.

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