AI WhatsApp Order Confirmation and Support Agent for Shopify and WooCommerce Stores
About this Gig
AI WhatsApp Order Confirmation and Support Agent for Shopify and WooCommerce Stores Problem it solves Cash on delivery stores lose 20 to 40 percent of orders to fakes and cancellations. Every fake order costs courier fees, packing, and blocked stock. On top of that, the support team spends all day answering "where is my order?" What it does Sends a WhatsApp confirmation message the moment a new order comes in Handles replies like YES, NO, or change address Tags confirmed orders in Shopify and pushes them to the courier Sends two reminders if there is no reply, then puts the order on hold Answers order status, tracking, and delivery time questions on its own Handles return, exchange, and refund requests based on the store policy Hands complex or angry customers over to a human Speaks English, Arabic, Hindi, and Roman Urdu How you build it Shopify or WooCommerce webhook sends the new order An n8n or Make workflow triggers WhatsApp Cloud API sends the template message An LLM (OpenAI or Claude) understands the customer reply Courier APIs (Leopards, TCS, PostEx, Trax, Aramex, Shiprocket) supply tracking A Google Sheet or dashboard shows daily confirmation rate and cancelled orders
Requirements
Store platform access, WhatsApp Business number, return and exchange policy, courier partner, common customer questions, and the messages they currently send manually
