AI-Powered Facebook Messenger Chatbot with Order Management, Tracking & Sentiment Escalation (n8n + Gemini)

About this Gig

I'll build you a fully automated Facebook Messenger/Instagram chatbot that handles customer inquiries, collects orders, and tracks them without any manual work on your end. Built with n8n and Google Gemini AI, the bot connects to a live Google Sheets product catalog, automatically generates Order IDs, and detects when a customer is unhappy, escalating them to your team while handling routine orders on its own. Includes conversation memory so the bot can pick up incomplete interactions and guide customers to completion. What you get: - Fully configured n8n automation workflow - Google Sheets product catalog + order database setup - AI-powered sentiment detection with Discord escalation - Conversation memory + recovery flow - Walkthrough call after delivery - 1 round of revisions

Requirements

Facebook Page access (admin role) Your product list (name, price, description) — a simple spreadsheet is fine An app you prefer for escalation alerts Brief overview of how your current order/inquiry process works

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