AI Voice Agent for Inbound & Outbound Calls, Lead Qualification & Appointment Booking
About this Gig
Build a business-ready AI voice agent that can handle both inbound and outbound phone conversations and automate key customer and lead workflows. What I can build: • Inbound AI receptionist / front-desk agents • Outbound AI calling and speed-to-lead systems • Natural conversational interactions and intent handling • Lead qualification and information collection • Appointment booking, rescheduling and calendar updates • CRM/contact updates through integrations, APIs and webhooks • Customer support and FAQ handling • Human transfer and fallback workflows for situations requiring escalation • Custom conversation logic, branching, prompts and business rules • Connected automation workflows for the full call → AI → CRM/calendar → follow-up process Platforms & technologies: Retell AI, Vapi, GoHighLevel Voice AI, ElevenLabs, OpenAI, Gemini, Claude, n8n, Zapier, webhooks and REST APIs. The system is designed around your specific business workflow rather than a generic voice bot.
Requirements
To get started, I need: • Your business overview and the purpose of the voice agent • The phone number(s) and calling setup you want to use • Your desired inbound and/or outbound call workflow • The questions, qualification criteria, FAQs and business information the agent should handle • Appointment/calendar details, including availability and booking rules • CRM or other systems that need to be connected • Any existing scripts, prompts, knowledge-base material or call examples • Preferred voice, tone and conversation style • Access/API credentials for the relevant platforms when integration is required We can then define the conversation flow, integrations, fallback logic and testing requirements before implementation.
