Jerica Angelo
Jerica Chua Angelo is an experienced operations and support professional with a strong background in Customer Service, Technical Support, and Workforce Management. She has over 11 years of Workforce Analyst experience, s...
$8/hr
(0)
My Specialities
Development Stacks
AI for Business Automation
Specialities
AI Agents
Biography
Jerica Chua Angelo is an experienced operations and support professional with a strong background in Customer Service, Technical Support, and Workforce Management. She has over 11 years of Workforce Analyst experience, supporting contact center performance through real-time monitoring, queue management, schedule adherence, and reporting aligned with service-level goals.
In addition to workforce analytics, she has experience as a Five9 Administrator, handling user management, skill and campaign updates, lead uploads, and operational support. Jerica also brings direct frontline experience supporting customers in hospitality, financial services, and technical environments—including hotel reser...
Hourly Rate
$8
per hour
Philippines
