Governed AI for Shopify: Automate Refunds & Returns with Human Approval + Audit Trail

About this Gig

I build governed AI for Shopify that handles refunds, returns and order questions — but never moves money on its own. The AI reads each request against your policy and recommends a decision; nothing happens until you approve. Every decision is written to a tamper-evident audit log that you own. What you get: • AI that reviews each refund/return against your store policy and recommends approve / deny / escalate • A human-approval gate — money only moves when you tap approve; high-value or suspicious cases auto -escalate • A tamper-evident, exportable audit trail you own — proof of every decision, for disputes and compliance • Grounded and injection-resistant: it won't invent facts or be talked into a refund by a clever message • Built on Claude + n8n / MCP, on your Shopify store, fully documented — you own it Try it live yourself: • The Black Box — governed AI refunds with an audit trail: https://noorflows-black-box.syed-noor760.workers.dev • Governed Shopify AI agent (grounded in a real store): https://noorflows-shopify-mcp.syed-noor760.workers.dev • Post-purchase order agent: https://noorflows.com/agents/post-purchase-agent/ Ideal for Shopify stores that want to automate support and refunds without handing an AI the keys to their money.

Requirements

To start I'll need: • Access to your Shopify store (or a test/dev store) and the order data the AI should read • Your refund and return policy — the rules the AI should decide by • Your approval preference — where and how you want to approve (email link, dashboard, Slack) • Your escalation rules — e.g. amounts or cases that must always go to a human • Where the audit log should live or export to

Related Tags